Best for account questions, billing matters and anything that needs a written record. We reply to every message, usually within twenty minutes during the day.
[email protected]Contact BorealTV support
Whether you have a question about a specific channel, need help installing IBO Player, or are still deciding whether BorealTV suits your connection, this page reaches a real person. Support runs 24 hours a day in English and French, and the median first response is under twenty minutes.
Reach us
Three ways to get in touch
Fastest channel for live troubleshooting. Send a screenshot of what you are seeing and we can usually diagnose it in a couple of messages.
+1 514 447 7860Order form
If you already know which plan you want, skip the conversation entirely. The order page takes about two minutes and your credentials follow on WhatsApp.
Go to checkout
What to expect
How we handle your message
Sales questions
Answered with the same priority as live tickets. Ask about a specific channel, a specific device model or your internet speed — we will give you a straight answer, including when it is a no.
Setup problems
Send your device type and the step you reached in the setup guide. Most installation issues resolve in one or two messages because we only support IBO Player and know it thoroughly.
A channel stopped working
Give us the exact channel name. Single-channel faults are almost always source-side and we reroute them, usually within the hour.
Billing and refunds
All sales are final after activation, with two documented exceptions set out on the refund policy page. If you believe one applies, include your order date and payment reference.
Many questions are already answered in the FAQ and the setup guide.
Availability
200 Elgin Street, Suite 410
Ottawa, ON K2P 1L5
Canada
[email protected]
Support hours and languages
Email and WhatsApp are monitored 24 hours a day, seven days a week, including statutory holidays. Both channels are staffed in English and French — write in whichever you are more comfortable with and you will be answered in the same language.
Response times are fastest between 9am and midnight Eastern, which covers the overwhelming majority of subscriber activity. Overnight messages are answered too, generally within an hour rather than twenty minutes. More about how we operate is on the about page.
Head office
BorealTV200 Elgin Street, Suite 410
Ottawa, ON K2P 1L5
Canada
[email protected]
Prefer to just get started?
The CA$10.99 intro month is the fastest way to answer most questions. Order it, install IBO Player with our help, and judge the service on your own connection.